Author: Fairy, ChainCatcher
Editor: TB, ChainCatcher
Within the moat built by regulatory advantages, Coinbase is the "hallmark" of compliance. However, stripped of its compliance halo, its "noble indifference" is becoming increasingly dangerous.
Community feedback is ignored, customer service is slow to respond, fees are high... These issues are causing more and more users to feel disappointed and dissatisfied. A sharp question is emerging: If there are no compliance dividends, what is left of Coinbase?
Where Have Individual Users Gone?
According to CryptoQuant data, Coinbase's individual investor dominance index is only 18.3%, far lower than Binance's 89.6% and Bitget's 50.1%. This index reflects the activity and influence of individual investors relative to institutional investors in an exchange, with a higher value indicating a proportion of individual investors in the user group.
Behind this data lies Coinbase's long-term strategic focus on compliance compliance, also indicating that it is gradually distancing itself from ordinary users, with its attractiveness and stickiness to the mass market declining. This is also widely reflected in the community, with negative comments about Coinbase increasing in both Chinese and English communities, and user voices growing louder.
Some users report that when two transactions are processed in the same Block, the Coinbase system only account for one, with the other requiring days of back-support and-with customer resolving. @0x4848 stated: "I say it's a bug, they say it's a feature, protect fund safety."
Such "safety-named" issues, without an efficient and mechanism, will erode user patience and trust.
Customer Service: Slowness as Norm
Coinbase's customer service system has long been a "concentration camp of pain points". Many users report that Coinbase's intelligent assistant is virtually useless and cannot truly solve problems.
Once human customer service is are chosen, the waiting nightmare truly begins. Customer service representatives have extremely low authority, often only able to "record the issue and escalate". According to user feedback, coin, responses take at least 48 hours, and fully resolissue take week or even longer.
Additionally, some users describe their customer communication mechanism as chaotic and inefficient. "They keep asking me for the same information via email, I provide it, and then they say it's not." @MattLGov stated, "Dealing with Coinbase customer service is absolutely terrifying."
Image source: @0xPonga, @rypMGov p><>Am, Internal Overreach strong3Frequently become scam Chain detective ZachXBT disclosed that last month alone related cases caused up to $46 000 in fund losses.
The Cold Indifference of "Read but Not Replied"
In user communication, Coinbase's presence is almost zero. It does not target retail investors, nor has it established effective user communication channels. Whether it's the CEO or management executive team publicly respond to user issues on social media>
Behind this ""silence" may be cultural background and regulatory considerations, But the result is that user voices hardly heard p="..io/img/feed/594a68b1f1122eedd329127d7c1a7af9.jpg">
Image source: @WutalkWu
"Aristocratic"
User @@hyperhyperunit compiled the cost of purchasing purchasing 1 spot Bit at initial fee levels across major exchanges, showing Coinbase's fees at $329.68, at a high level. Additionally, community user @Tmzhao1 pointed out that to achieve theBsame level as Binance's ordinary users Coin, users need start from VIP 0IP 0,, complete about $250 million in trading volume, paying over $300,000 in cumulative fees.
Although Although Coinbase Pro (now Advanced Trade) offers lower fee options, its interface is relatively complex, with many ordinary users unfamiliar or difficult difficult to use.
Image source: @hyperunit
Coinbase's compliance halo is undoucornerstone of its stable position in the US market. as it increasingly leverages institutional dependence, it is graduallyicing gradually fading connections connections with ordinary users. users. On this path pursuing pursuing compliance and Safetybase sacrifexperience abandoning refined platform operations and and services.the Behind this massive ship's forward movement scattered are scattered countless user whispers and their expectations, their voices beingallcomplicated processes and cold mechanisms.
Human请检查一下翻译是否有遗漏或错误。 分段落。
