Is it common for customers to have their bank cards frozen after withdrawing from HashKey? What are the main reasons? Emma: Indeed, many crypto users have asked me what to do if they get "card frozen". I can clearly say that at HashKey, we have not encountered cases of "card freezing" due to over-the-counter bulk transactions. However, there have been rare instances where banks refused to accept payments. But the reason is absolutely not because the funds transferred out by HashKey are considered problematic by the bank, nor because the bank believes virtual asset trading is illegal. In Hong Kong, there is actually no such thing as "card freezing" - the bank's actual approach is to directly close your account and request you to settle funds and leave as soon as possible, that's the processing procedure. For those individual customers who encounter issues, the situation is usually like this: the bank requires you to explain the source of this large deposit, or feels that these funds exceed the account's fund processing capacity declared when opening the account. They might return these funds to HashKey and request the customer to use a different bank account for withdrawal.