According to ChainCatcher, Raelene Vandenbosch, a Canadian pharmacy manager, lost 12.58 bitcoins in a multi-million-dollar SIM card swap scam, currently worth approximately $1.36 million. She has filed a lawsuit against Rogers Communications and Match Transact Inc., attributing this devastating loss to a mobile store employee's security breach.
Vandenbosch claims that a scammer posing as a technician convinced a store employee to share their computer screen, allowing hackers to access the Rogers customer database. Subsequently, the hackers gained access to her cryptocurrency wallets on Ledger and Shakepay, stealing all bitcoins worth approximately $392,704.61 at the time. Vandenbosch is suing for negligence, privacy invasion, and breach of contract.
Rogers and Match have neither admitted nor denied these allegations, instead advocating for dispute resolution through private arbitration. A recent British Columbia Supreme Court ruling requires most of the case to go to arbitration but exceptionally allows Vandenbosch to pursue claims of misconduct in open court.
