On August 28th, AD, Head of Huobi HTX's OTC business, was invited to attend the fourth "Huobi Executive Face-to-Face" event. He provided a detailed explanation of Huobi HTX's new C2C trading mechanism, namely "0 freeze + 100% full compensation," and explained how this mechanism provides security for OTC transactions and fully protects users' funds.
AD, Head of Huobi HTX OTC Business, gives an in-depth analysis of the C2C selection station
The inevitable path to quality upgrade
Huobi Executives Face-to-Face: What's the background behind the launch of the C2C Selection Station? Why upgrade within the mature C2C market?
AD: The launch of the C2C Selection Station dates back to November 2024. The Huobi HTX OTC team recognized that users' demands for transaction quality went beyond basic functionality, seeking a safer and more comfortable experience. At the same time, we reviewed industry history and current status, drawing on key commercial milestones (such as Taobao's launch in 2003, Tmall's focus on quality and reputation in 2012, and SKP's development of a high-end shopping mall in 2015). We concluded that industry upgrades were imperative.
The launch of the C2C Selection Station is essentially Huobi HTX's response to the market and users: C2C transactions can be made safer and more trustworthy. By integrating high-quality merchant resources, we offer more competitive pricing, the security of zero freezes, and a superior service experience. This precisely addresses the most pressing concerns of users in OTC trading: price, security, and experience. This achievement is a reflection of the long-term efforts of the Huobi HTX OTC team.
We emphasize "0 freezes + 100% full compensation." This means that if a user's card is frozen due to a merchant's violation, the platform will fully compensate the user, and the user's funds will not be affected. Users don't have to worry about any card freezing risks, as the platform's security mechanism always protects them.
Face-to-face interview with Huobi executives: What are the most representative achievements of the C2C selection station since its launch in April 2025?
AD: The achievements of the C2C selection station after its launch are mainly reflected in three aspects:
Industry and user recognition: Recently, competitors have adopted similar strategies, demonstrating that the Selection Station model has earned industry respect and recognition. Furthermore, during the initial launch of the Selection Station, a livestream event hosted within the Huobi app attracted over 10,000 viewers, setting a new internal livestreaming record and demonstrating user recognition of the Selection Station.
Outstanding data performance: The data performance of the selection station in the three months since its launch is equivalent to the results of the C2C business in the past 9 months, and is 60-100 times ahead of the market, which fully demonstrates its strong market competitiveness and user acceptance.
0 freeze record: Since its launch in April this year, the selection station has maintained a 0 freeze record for 5 months. With strict merchant screening and pre-risk control capabilities, it ensures transaction security and user experience.
The secret of “0 freeze”
Face-to-face interview with Huobi executives: Why was the C2C selection station able to achieve the myth of 0 withdrawal freezes after its launch?
AD: For Huobi HTX, all of its initiatives are driven by a single principle: "Being responsible for user security and maintaining a zero freeze threshold." This commitment is based on a series of stringent strategies:
1. Prioritize Pre-emptive Risk Control: Huobi HTX emphasizes that prevention is better than compensation. Through rigorous merchant screening (based on performance, service capabilities, supply capacity, and safety data), we ensure that only the highest quality and safest merchants are selected for the selection platform.
2. Real-time risk control system: Keyword alarm system: monitors thousands of entries per minute, detects risks in communication between merchants and users in real time, and terminates abnormal transactions immediately; 24/7 inspection and manual intervention: suspected high-risk orders can be discovered and intervened within minutes, ensuring that any link in the transaction chain can obtain support and response.
It should be emphasized that Huobi HTX C2C Selection Station is the only platform that provides 7x24 hours of full service, and has set up a special freeze compensation follow-up team to ensure timely connection with merchants and users and handle related issues.
3. High-standard access mechanism: Merchants entering the selection station must pass strict qualification review and a sufficient sedimentation period. This cannot be determined by simple transaction volume or asset size. Merchants driven by short-term interests are rejected to maintain a "0 freeze" pure land.
4. User experience optimization: The UI interface of the selection station has also been comprehensively upgraded to clearly display diversified advertising labels, for example: 0 freeze from the time of joining the platform, helping users quickly select target merchants.
Achieving zero freezes is a challenging industry challenge, requiring a tremendous team effort in pre-emptive risk management, merchant screening, and technical support. The process was arduous but profoundly meaningful. Huobi HTX prioritized user safety, setting a new industry benchmark through rigorous standards and real-time intervention.
The confidence of 100% full compensation
Huobi Executives Face to Face: How does the 100% compensation mechanism of the C2C Selection Station work? Why does Huobi HTX dare to promise 100% compensation?
AD: 100% compensation is a guarantee for zero freezes. Through an assessment mechanism where the platform and merchants each bear 50% of the responsibility, we balance risks and ensure user rights. Combined with pre-emptive risk control, this minimizes the need for compensation while providing users with the highest level of security.
The confidence behind our 100% compensation comes from the team's confidence in their capabilities and a deep understanding of the industry's pain points. The Huobi HTX OTC team, through internal assessments over the past year and a half, has confirmed that our products, risk control, and merchant systems have reached industry-leading levels and are capable of withstanding user and market pressures. By integrating high-quality merchants to ensure transaction security and user experience, the C2C Selection Station is confident in its 100% compensation guarantee, addressing user concerns about withdrawal security.
Huobi HTX has also launched a "Special Campaign to Crack Down on Illegal Merchants" on its C2C selection platform, targeting typical violations such as non-real-name payments, account risk management, low-price traffic diversion, and illegal solicitation. To date, 57 illegal merchants have been cleared, 30 of whom have been permanently banned and 27 have had their trading capabilities restricted. Furthermore, the total deposits of these merchants have been frozen, totaling 310,000 USDT.
In my opinion, the entire system will take even longer to perfect. Huobi HTX launched this service after long and careful consideration, including an internal review of its infrastructure capabilities. From product development to operations and launch, it took nearly six months. Therefore, this isn't something that can be achieved simply by following the lead; it requires deep thought and preparation.
Future planning: Let users use it with peace of mind
Huobi Executives Face-to-Face: What are the future plans for the C2C Selection Station?
AD: The success of Zhenxuanzhan stems from its unwavering commitment to user safety and user experience. By integrating high-quality merchant resources, optimizing transaction processes, and strengthening risk control systems, Zhenxuanzhan achieved zero freezes, leading data performance, and widespread recognition in just six months.
In the future, the Selection Station will continue to strictly adhere to the merchant access standards, continuously optimize the user experience, listen to user feedback, and further improve the convenience and comfort of transactions; consolidate its leading position in the industry, and promote C2C transactions to higher security and integrity, and achieve the ultimate vision of "users can use it with peace of mind."
About Huobi HTX
Huobi HTX was founded in 2013. After 12 years of development, it has grown from a cryptocurrency exchange into a comprehensive blockchain business ecosystem covering digital asset trading, financial derivatives, research, investment, incubation and other businesses.
As the world's leading Web3 portal, Huobi HTX adheres to the development strategy of global expansion, ecological prosperity, wealth effect, and security and compliance, providing comprehensive, safe and reliable value and services to global virtual currency enthusiasts.
For more information about Huobi HTX, please visit https://www.htx.com/ or HTX Square, and follow us on X, Telegram, and Discord. For further inquiries, please contact glo-media@htx-inc.com.
