On November 5th local time, OpenAI announced that it has surpassed 1 million enterprise customers worldwide , making it the fastest-growing commercial platform in its history. This milestone covers all organizations that directly pay for OpenAI services, including enterprises that call models through ChatGPT for Work or the developer platform.
OpenAI listed numerous well-known enterprise clients in its blog post, including pharmaceutical giant Amgen, Commonwealth Bank of Australia, online travel platform Booking.com, network equipment supplier Cisco, hardware retailer Lowe's, investment bank Morgan Stanley, telecommunications operator T-Mobile, retailer Target, and Thermo Fisher Scientific. These clients span multiple industries, including finance, healthcare, retail, and technology, demonstrating OpenAI's broad application in the enterprise sector. The company stated that more companies are joining every week, and its technology is being integrated into customer service, internal operations, and team collaboration.
The consumer user base provides strong support for the expansion of OpenAI services among enterprise users.
Currently, ChatGPT boasts over 800 million weekly active users , making it easier for enterprises to adopt the tool, shortening pilot cycles, and facilitating smoother deployment. Data shows that ChatGPT for Work has over 7 million paid users, a 40% increase in two months; enterprise users have surged ninefold year-on-year. The company has also launched several new features, including corporate knowledge tools that support ChatGPT integration with platforms such as Slack, SharePoint, Google Drive, and GitHub, enabling analysis and action using an optimized GPT-5 model and providing citation sources.
OpenAI also stated that the use of its code generation model Codex has increased tenfold since August, with companies like Cisco applying it to their engineering processes, reducing code review time by 50% and project cycles from weeks to days. The AgentKit tool simplifies the construction and deployment of enterprise agents; Carlyle has used it to develop a multi-agent due diligence framework, reducing development time by more than 50% and improving accuracy by 30%.
Furthermore, advancements in multimodal models have expanded application scenarios, from image generation APIs and Sora 2 for visual video creation to real-time APIs supporting voice agents, enabling enterprises to process text, images, video, and audio within a single system.
OpenAI emphasizes that these technologies deliver tangible returns for businesses. Research from Wharton Business School shows that 75% of companies reported positive ROI, with less than 5% reporting negative results.
OpenAI CEO Sam Altman stated, "We are seeing technology shift from being an auxiliary tool to a core partner, with enterprises becoming the driving force of change." OpenAI recently signed a $38 billion agreement with Amazon Web Services and launched GPU leasing to ensure a stable supply of computing power.
This article is from Tencent Technology , authored by Wuji, and published with authorization from 36Kr.
