Robinhood CISO: The biggest obstacle in the crypto industry is not regulation, but user experience

According to CoinDesk, Katelyn Perna, the Chief Information Security Officer of Robinhood Crypto, stated that the goal of the crypto industry should be to design tools that make crypto accessible, secure, and simple without sacrificing self-custody or decentralization. As the crypto industry matures, most focus remains on regulation, custody, and scalability. However, by 2025, the biggest adoption barrier will not be policy, but user experience. Crypto interfaces are still too complex for everyday users. From managing seed phrases to deciphering blockchain transactions, onboarding feels more like navigating a maze than joining a financial revolution. Wallets remain fragmented, unintuitive, and risky. To achieve mainstream adoption, the industry must prioritize usability—making wallets and financial tools easier to obtain—while not compromising the core principles of decentralization. Until then, poor user experience will continue to hinder cryptocurrency development.