The FTX claim website was suddenly opened in the early hours of July 12 for users to submit information. Although the website was inaccessible in the middle, it has stabilized and allows FTX affected households to submit claim applications. If any assets are still on the FTX exchange , you can refer to the step-by-step teaching in this article. It should be noted that the content that needs to be filled in for a claim is a bit lengthy, and it will take a certain amount of time for everyone to be mentally prepared.
Go to the FTX Claims website
FTX’s claims website is already online. If you have an FTX account, you can visit claims.ftx.com/ . The website defaults to English. If you need to change the language, you can switch the language in the upper right corner of the website. Choose the platform you have used on the platform selection side. Hong Kong and Taiwan users generally choose "FTX .com". If you use Blockfolio wallet, you can choose "Blockfolio – FTX .com", and then press "Start" to continue.
Choose the platform you have used on the platform selection side. Hong Kong and Taiwan users generally choose "FTX.com", and then press "Start" to continue.
STEP 1: Start Account Holder Authentication
Log in to your FTX account in Step 1. Here you can log in directly with your old FTX account password. If you have set up two-factor authentication (2FA) before, you also need to prepare Google or Authy authenticator.
Log in to your FTX account in Step 1. Here you can log in directly with your old FTX account password. If you have set up two-factor authentication (2FA) before, you also need to prepare.
STEP 2: Verify the identity of the original FTX account holder
This will confirm whether your email is valid. After clicking "Confirm Email" and then check your corresponding mailbox, you will normally receive an email from "support@ftx.com", click "Confirm your email" in the email email" button to continue.
This will confirm whether your email is valid. After clicking "Confirm Email" and then check your corresponding mailbox, you will normally receive an email from "support@ftx.com", click "Confirm your email" in the email email" button to continue.
STEP 3: KYC
This step requires the user to perform identity verification. Just click "Begin KYC Process" and you will jump to a third-party verification website. It is almost all in English at the beginning, and you are required to enter personal information related to you.
This step requires the user to perform identity verification. Just click "Begin KYC Process" and you will jump to a third-party verification website. It is almost all in English at the beginning, and you are required to enter personal information related to you. The process is as follows:
- Agree and accept the terms of collecting personal information
- Select your nationality under "Nationality" under "Application"
- Select the current occupation category in "Industry" under "Questionaire"
- Select the issuing country of the document in "Select Issuing country" under "Identify document", and select "Passport" (passport) or "ID card" (identity card) in "Choose your document type" below. When doing identity verification, upload the photo of the ID with the same ID. If you open the website on your computer, you can also choose "Continue on phone" to continue the verification steps on your phone so that you can take photos with your phone.
- Follow the instructions to perform face verification. This requires turning on the front camera of the computer or mobile phone. The first step will ask you to fix the head image in a box, and then a circle box will appear. You need to turn your head left, right, up, and down. Let the program verify the authenticity.
- Finally, you will be asked to upload proof of your address. It is best to upload a bank statement or a water/electricity bill here. It is recommended to upload a bill with an English address.
- After completing all KYC steps, you need to wait for about 20 minutes. At this time, you can directly close the third-party verification page and return to the original FTX claim website.
STEP 4: Check account balance
In the process of waiting for KYC, you can click "STEP 4: Check account balance" on the claim website, and it will display what assets you have in FTX, which is convenient for later reconciliation for reference.
In the process of waiting for KYC, you can click "STEP 4: Check account balance" on the claim website, and it will display what assets you have in FTX, which is convenient for later reconciliation for reference.
STEP 5: Submit Electronic Proof of Claim
At present, the final step is to formally submit the electronic version of the claim certificate. In Step 5, directly click "Submit Claim Certificate" and you will be taken to the website of the claim agency Kroll.
Complete the Kroll Claim Form
At present, the final step is to formally submit the electronic version of the claim certificate. In Step 5, directly click "Submit Claim Certificate" and it will jump to the website of the claim agency Kroll. If you have not submitted a claim certificate, the form on this page will only display "No form data was found", click "View Scheduled Claim" here to view your claim form.
If you have not submitted a claim certificate, the form on this page will only display "No form data was found", click "View Scheduled Claim" here to view your claim form.
"FTX Details"
The first step is to see the "FTX Details" form of your FTX account information, which will be pre-filled for you when you jump from the claim website normally, and you can press "Next" to continue without any major problems.
The first step is to see the information of your FTX account, which will be pre-filled for you when you jump from the claim website normally, and you can press "Next" to continue without any major problems.
"Scheduled Claim Information"
The subsequent "Scheduled Claim Information" form should be carefully checked and filled out. First, the claimant must be selected. Hong Kong and Taiwan users generally choose "FTX Trading Ltd. (d/b/a "FTX") (Case No. 22-11068)" can.
The "Scheduled Claim Information" form should be carefully checked and filled out. First, select the claimant. Hong Kong and Taiwan users generally choose "FTX Trading Ltd. (d/b/a "FTX") (Case No. 22-11068)" .
Then there will be 5 detailed forms that need to be checked and filled in. Here you can refer to the information on the claim website "STEP 4: View Account Balance" to check with the form here, including:
- Fiat (legal currency assets)
- Loaned Fiat (loaned fiat assets)
- Asserted Crypto (Valid Cryptocurrency)
- Loaned Crypto
- NFTs
Carefully check each detail form to see if there are any errors or omissions. If there is no problem, just like the "Do you agree with the Scheduled Quantity?" option in the picture, choose Yes to agree with the pre-filled asset quantity. If you disagree, you can choose No and change it yourself For the previous numbers, here is a suggestion that if the difference is not large, you can agree directly, so that the process can be accelerated. The Yes/No option below is if the form does not list the assets you should hold, you can choose Yes and then fill in the missing assets and quantities in the pop-up form.
Many users encountered problems in "Asserted Crypto", and many people reported that some cryptocurrencies were not included
There are many users who encounter problems in "Asserted Crypto". Many people report that some cryptocurrencies are not included. If this is the case, you can directly select Yes in "Do you want to add any coin not previously listed?" Then fill in the name and quantity of the currency below. It is recommended to directly copy and paste the name and quantity in "STEP 4: View Account Balance". At present, only 4 types of assets can be added to the form here. If the difference is really large, you may have to wait for an update from Koll, but there is no official statement yet. If you don’t mind, fill in the 4 types with the largest amount.
The last option in the form is to ask if you are in any other claim procedures for FTX. Usually, you can choose No directly, and you can press Next after all are completed.
The last option in the form is to ask if you are in any other claim procedures for FTX. Usually, you can choose No directly, and you can press Next after all are completed.
"File a Proof of Claim"
The form will ask you to fill in your English full name and email address
"EPOC Agreement", "Instructions" and "Claim Information"
Then the form will ask you to fill in your English full name and email address for follow-up procedures. Press Next and the "EPOC Agreement" will pop up. After reading the terms, select "I Agree" at the bottom and press Next. After reading the following "Instructions", you can also press Next directly.
The key point is the "Claim Information" form. You need to fill in your personal information. If you have a personal account in the first option, select "Yes", and then fill in your personal information and contact address in English. The legal currency compensation is estimated It will be mailed to the address you fill here by cashier's order.
Please keep the following points in mind when filling out this form:
- "Is the creditor address outside of the US?"—Is the address you filled in outside the US? Here generally choose Yes, and then fill in your country.
- "Should payments go to a different address?" - Should the compensation be sent to a different address? Generally choose No
- “Would you like to add any additional addresses for receiving notices about this proof of claim?”—Do you want to add his address to receive notices about this proof of claim? Generally choose No
- “4. Does this claim amend one already filed?” — Has this claim amend one already filed? Generally choose No
- “5. Do you know if anyone else has filed a proof of claim for this claim?”—Has this claim already been filed by someone else? Generally choose No
「Additional Information」
"Additional Information" here is to ask if you have participated in the Earn program of the Blockfolio wallet, and if you are in any other claim procedures for FTX, if you have not, select No and continue.
"E-Sign"
The "E-Sign" part needs to electronically sign the entire form. If you are claiming a personal account for yourself, remember to select "I am the creditor." for the first option, and then "First Name/Middle Name/Last "Name" fill in your full English name, remember to fill in the format with "First Name" first and "Last Name" last. Then select "I agree", fill in the address again, and it is best to enter the contact number (with country code) and email.
"Attachments"
Finally, choose whether there are other supporting documents that need to be uploaded. If not, select "I do not have supporting documentation" directly. If there are other supporting documents to be uploaded, only PDF format documents are supported here.
After everything is completed, click "Submit" in the last step. At this time, you can close this page, and Kroll will send you a confirmation email, and then continue to wait for the latest news.
