[Blockchain Today Reporter Kim Jae-min] Bithumb (CEO Lee Jae-won) college student supporters group ‘Thumbs Up’ held a presentation on exchange improvement ideas at the Bithumb Customer Center in Seocho-gu, Seoul on the afternoon of April 26.
On this day, Some's Up Supporters conducted a self-comparison between Bithumb and other exchanges for each team to derive step-by-step problems and suggest solutions, including △Customer Journey Map, exchange UI/UX improvement plan, exchange service improvement and We had time to present proposals for revitalization.
First, the 'BtS' team, which presented the customer journey map, proposed a service that helps customers judge their investments and adjust their investment budget through the 'Realized Profit and Loss Service' proposal, and 'Give Me Five' The '(GivemeFive)' team proposed a plan to increase user convenience by adding a wider range of options, such as assets held and assets of interest, to Bithumb's '5% rise/fall notification service'.
Supporter Seo Jeong-eun (20) also added the suggestion, “Only by improving the service based on reviews from actual users in the portal and app store can the star rating (review) of the application be improved.”
Next, a presentation was made to improve and revitalize existing exchange services along with the common theme of improving trading chart UI/UX.
First, the 'Summy' team proposed a system to send 'Bithumb Trend Report' by email to investors who do not know where to get information as a way to improve investment convenience and protect investors, and the 'Bithumb to Coin Trend' team proposed a system to prevent mistransmission of deposits and withdrawals. As part of the campaign, the 'Donkey Campaign' (Please invest 10 seconds right now, check my assets one more time, you can protect your valuable assets) was introduced and an investor protection plan was presented.
In addition, the 'BB Big' team received a lot of attention by introducing an idea that allows customers using the Bithumb Exchange to have opportunities for sharing beyond simple investment by introducing a point (seed) system as part of the company's social contribution activities.
Kim Young-jin, general manager of Bithumb management support, said, "We are grateful to our supporters who suggested great ideas with a sense of mission. In the future, Bithumb will continue to work on improving services that focus on investor protection while improving convenience."
Supporters' ideas for improving the exchange will be delivered to the field and reviewed for applicability.
kjm@blockchaintoday.co.kr
