Amidst the chaos and upheaval at the Social Security Administration (SSA) caused by Elon Musk’s so-called Department of Government Efficiency (DOGE), employees have now been asked to integrate the use of a generative AI chatbot into their daily work.
But before any of them can use it, they all need to watch a four-minute training video featuring an animated, four-fingered woman crudely drawn in a style that would not look out of place on websites created in the early part of this century.
Aside from the Web 1.0-era graphics employed, the video also fails at its primary purpose of informing SSA staff about one of the most important aspects of using the chatbot: Do not use any personally identifiable information (PII) when using the assistant.
“Our apologies for the oversight in our training video,” the SSA wrote in a fact sheet about the chatbot that was shared in an email to employees last week. The fact sheet, which WIRED has reviewed, adds that employees using the chatbot should “refrain from uploading PII to the chatbot.”
Work on the chatbot, called the Agency Support Companion, began about a year ago, long before Musk or DOGE arrived at the agency, one SSA employee with knowledge of the app’s development tells WIRED. The app has been in limited testing since February, before it was rolled out to all SSA staffers last week.
In an email announcing its availability to all staff this week, and reviewed by WIRED, the agency wrote that the chatbot was “designed to assist employees with everyday tasks and enhance productivity.”
Multiple SSA employees, including front office staff, tell WIRED that they entirely ignored the email about the chatbot because they were too busy with actual work, compensating for the reduced headcount at SSA offices. Others said they had briefly tested out the chatbot but were immediately unimpressed.
“Honestly, no one has really been talking about it at all,” one source tells WIRED. “I’m not sure most of my coworkers even watched the training video. I played around with the chatbot a bit and several of the responses I received from it were incredibly vague and/or inaccurate.”
Another source said their coworkers were mocking the training video.
“You could hear my coworkers making fun of the graphics. Nobody I know is [using it]. It’s so clumsy and bad,” the source says, adding that they too were given inaccurate information by the chatbot.

Amidst the <a href="https://www.wired.com/story/doge-rebuild-social-security-administration-cobol-benefits/" rel="nofollow">chaos</a> and <a href="https://www.wired.com/story/elon-musk-doge-social-security-150-year-old-benefits/" rel="nofollow">upheaval</a> at the Social Security Administration (SSA) caused by Elon Musk’s so-called <a href="https://www.wired.com/tag/doge/" rel="nofollow">Department of Government Efficiency (DOGE)</a>, employees have now been asked to integrate the use of a generative AI chatbot into their daily work.But before any of them can use it, they all need to watch a four-minute training video featuring an animated, four-fingered woman crudely drawn in a style that would not look out of place on websites created in the early part of this century.Aside from the Web 1.0-era graphics employed, the video also fails at its primary purpose of informing SSA staff about one of the most important aspects of using the chatbot: Do not use any personally identifiable information (PII) when using the assistant.“Our apologies for the oversight in our training video,” the SSA wrote in a fact sheet about the chatbot that was shared in an email to employees last week. The fact sheet, which WIRED has reviewed, adds that employees using the chatbot should “refrain from uploading PII to the chatbot.”Work on the chatbot, called the Agency Support Companion, began about a year ago, long before Musk or DOGE arrived at the agency, one SSA employee with knowledge of the app’s development tells WIRED. The app has been in limited testing since February, before it was rolled out to all SSA staffers last week.In an email announcing its availability to all staff this week, and reviewed by WIRED, the agency wrote that the chatbot was “designed to assist employees with everyday tasks and enhance productivity.”Multiple SSA employees, including front office staff, tell WIRED that they entirely ignored the email about the chatbot because they were too busy with actual work, compensating for the <a href="https://blog.ssa.gov/social-security-announces-workforce-and-organization-plans/" rel="nofollow">reduced headcount at SSA offices</a>. Others said they had briefly tested out the chatbot but were immediately unimpressed.“Honestly, no one has really been talking about it at all,” one source tells WIRED. “I’m not sure most of my coworkers even watched the training video. I played around with the chatbot a bit and several of the responses I received from it were incredibly vague and/or inaccurate.”Another source said their coworkers were mocking the training video.“You could hear my coworkers making fun of the graphics. Nobody I know is [using it]. It’s so clumsy and bad,” the source says, adding that they too were given inaccurate information by the chatbot.

Behold the Social Security Administration’s AI Training Video

在伊隆馬斯克所謂的政府效率部（Doge）對社會安全局（SSA）造成的混亂和動盪中，員工現在被要求將生成式人工智慧聊天機器人的使用融入他們的日常工作中。
但在任何人使用它之前，他們都需要觀看一段四分鐘的培訓視頻，視頻中是一個動畫的、四根手指的女人，其粗略的繪製風格在本世紀初創建的網站上不會顯得格格不入。
除了採用 Web 1.0 時代的圖形之外，該影片還未能實現其主要目的，即告知 SSA 工作人員使用聊天機器人的最重要方面之一：使用助手時請勿使用任何個人識別資訊 (PII)。
英國社會安全局在上週發給員工的電子郵件中，就聊天機器人的情況說明書中寫道：「我們對培訓影片中的疏忽表示歉意。」《連線》雜誌審查過的事實說明書還補充說，使用聊天機器人的員工應該「避免將 PII 上傳到聊天機器人」。
一位了解該應用程式開發情況的 SSA 員工告訴《連線》雜誌，這款名為 Agency Support Companion 的聊天機器人的開發工作大約在一年前就開始了，遠早於馬斯克或Doge加入該機構之前。該應用程式自二月以來一直處於有限測試階段，並於上周向所有 SSA 員工推出。
該機構在本周向所有員工宣布該聊天機器人可用（該消息已在《連線》雜誌上發表）的電子郵件中寫道，該聊天機器人「旨在協助員工完成日常任務並提高工作效率」。
多名 SSA 員工（包括前台工作人員）向《連線》雜誌表示，他們完全忽略了有關聊天機器人的電子郵件，因為他們實際工作太忙，需要彌補 SSA 辦公室員工人數的減少。其他人表示，他們曾簡單測試過該聊天機器人，但並沒有留下任何印象。
一位消息人士告訴《連線》雜誌：「說實話，根本沒有人談論過這件事。」我不確定我的大多數同事是否看過訓練影片。我試用了一下這個聊天機器人，發現它給的幾個回應非常模糊和/或不準確。
另一位消息人士稱，他們的同事正在嘲笑該培訓影片。
「你可以聽到我的同事嘲笑這些圖形。我認識的人都沒人在用它。它太笨拙、太糟糕了，」消息人士說，並補充說他們也收到了聊天機器人提供的不准確信息。

在社會保障管理局（SSA）因埃隆·馬斯克所謂的政府效率部門（DOGE）引發的混亂和動盪中，員工現在被要求將生成式人工智慧聊天機器人整合到日常工作中。但在使用之前，他們都需要觀看一段四分鐘的培訓影片，影片中有一位四指女性以極其粗糙的動畫風格繪製，看起來像是本世紀初網站的風格。除了使用Web 1.0時代的圖形外，該影片在告知SSA員工使用聊天機器人最重要的方面時也失敗了：使用助手時不要使用任何個人可識別資訊（PII）。"對我們培訓影片中的疏忽表示歉意，"SSA在上週發給員工的電子郵件中共享的事實說明中寫道。事實說明還補充道，使用聊天機器人的員工應"避免向聊天機器人上傳個人可識別資訊"。一位瞭解該應用開發情況的SSA員工告訴WIRED，名為"機構支援夥伴"的聊天機器人的工作始於大約一年前，遠在馬斯克或DOGE到達機構之前。該應用自2月以來一直在有限測試，上週才向所有SSA員工推廣。在本週宣佈其對所有員工可用的電子郵件中（已被WIRED審閱），該機構寫道，聊天機器人"旨在幫助員工完成日常任務並提高生產力"。包括前臺工作人員在內的多位SSA員工告訴WIRED，他們完全忽略了關於聊天機器人的電子郵件，因為他們太忙於實際工作，以彌補SSA辦公室人員減少的情況。其他人表示他們簡單地測試了聊天機器人，但立即感到不impressed。"老實說，沒人真正談論它，"一位訊息來源告訴WIRED。"我不確定我的大多數同事是否觀看了培訓影片。我稍微使用了聊天機器人，收到的幾個回覆非常模糊和/或不準確。"另一位訊息來源說他們的同事正在嘲笑培訓影片。"你可以聽到我的同事們在取笑這些圖形。沒有人我認識在使用它。它太笨拙和糟糕了，"該訊息來源說，並補充稱他們也從聊天機器人那裡得到了不準確的資訊。

觀看社會安全局的人工智慧培訓影片

作者 | 十四君
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