Durant's quick recovery of his account sparked questions among some users about "discriminatory treatment." Coinbase CEO vowed to improve customer service.

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Mars Finance reported on September 20th that NBA player Kevin Durant's Coinbase account had been frozen for nearly a decade. Coinbase CEO Brian Armstrong immediately responded by claiming he had restored access to his account. Some Coinbase users, however, took this opportunity to express dissatisfaction, citing the frustrating responses they received when seeking to restore account access or contact customer service. Brian Armstrong stated on the X platform that the company will continue to improve customer service and its products.

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Disclaimer: The content above is only the author's opinion which does not represent any position of Followin, and is not intended as, and shall not be understood or construed as, investment advice from Followin.

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