How to remove restrictions on your Telegram account? A complete unblocking guide for 2026.

In the Telegram ecosystem of 2026, the platform's risk control algorithm became extremely strict in order to combat spam. Many users received the message: "Sorry, you can only send messages to mutual contacts at the moment." when trying to send private messages to strangers.

This situation is known as "two-way restriction." Whether you're browsing news on your phone or conducting business on your computer, communication efficiency will be significantly reduced once restrictions are in place. Don't worry, here's a comprehensive guide to lifting restrictions .

I. Preferred Solution: Use the official SpamBot bot

This is the most legitimate and effective way to remove restrictions. Telegram officially provides a bot specifically for handling "false positives" on restrictions.

1. Search for the bot: Enter @SpamBot in the Telegram search bar (make sure to look for the official account with the blue label).
2. Initiate an appeal: Click "Start" at the bottom, and the robot will immediately provide feedback on your restriction status.
3. Report a mistaken account blocking: Click the button "This is a mistake" -> "Yes" -> "No! Never did that!" .
4. "I am a real person and I use Telegram for daily communication. I haven't sent any spam messages. I suspect my account was limited by mistake. Please review and lift the restriction. Thank you!"

II. Alternative Solutions: Other Methods When the Robot Fails

If @SpamBot tells you "cannot be deactivated" or there is no response after several days of submitting an appeal, you can try the following three approaches:

1. The official web version supports forms (Support Form).

This is the official Telegram web-based help portal, which connects directly to the backend support team and sometimes has higher priority than chatbots.

• Access address: https://telegram.org/support
• Filling requirements:
  • Please describe your problem: Briefly describe how your account has been mistakenly restricted from sending private messages, preventing you from working and socializing normally.
  • Your email: Enter your frequently used email address so you can receive a reply.
  • Your phone number: You must enter the mobile number that is linked to TG (be sure to include the country code, such as +86).

2. Send a private message/tag to the official Twitter (X) account

Telegram's official technical support is very active on Twitter, especially regarding appeals for wrongful account suspensions.

• Target account: @Telegram or @smstelegram (which specializes in technical support).
• How to do it: publicly tweet about them on X, or try sending them a private message.
• Suggestion: "My account (+phone number) is limited by mistake. I am a real user. Could you please help me check it? Thanks!"

3. Email Appeal Path

For severe bans or long-term restrictions, appeals can be made via email.

• Official email addresses: recover@telegram.org or abuse@telegram.org .
• Email subject: Appeal for account limitation - [Your mobile number] .
• Email content: Detail the actions you took that led to your restriction, and emphasize that you have always complied with the Telegram Terms of Service.

III. Supplementary Solutions: Measures that can be taken after the account is unblocked

Unblocking your account is only the first step. After unblocking, it is recommended to steadily increase the number of followers on your personal channel using the Fansgurus platform , and take the following effective measures:

• Increase your account's credibility with Fansgurus : Telegram's algorithm identifies the quality of the channels and groups an account is associated with. Configuring your channels or groups with high-quality real members through the Fansgurus platform can significantly enhance your account's "credibility" within the system.
• The ordering process is simple and convenient: users only need to visit the Fansgurus official website , select the corresponding service in the Telegram section, fill in their account or link and complete the payment, and the system will automatically start processing the order without any manual communication.

IV. Cross-platform operation guide: Mobile vs. PC

Due to differences in operating habits and system environments, the following details should be noted when handling restrictions on different devices:

1. Mobile Apps (iOS / Android)

• Clear cache: If the mobile app lags due to data accumulation, it may affect the real-time updating of the appeal status. We recommend manually clearing the cache by going to "Settings > Data and Storage > Storage Usage" .
• Network stability: Mobile devices frequently switch between 5G and Wi-Fi. During the appeal process, frequently changing IP addresses (especially cross-regional proxies) may be considered a security risk by the system. It is recommended to maintain a relatively stable network environment and reduce drastic changes in VPN nodes during the unblocking period.

2. PC version (Telegram Desktop / macOS)

• Data synchronization and refresh: The computer version is usually used as a secondary tool. If you submitted an appeal on your mobile device, there may sometimes be a delay in the status display on the computer. In this case, you can clear local storage by going to "Settings > Advanced > Local Storage" , or try logging out and logging in again by scanning the QR code to force the account status synchronization.
• Multiple Account Linking Risk: The desktop version allows simultaneous login of multiple accounts. Please note that Telegram's account linking algorithm was upgraded in 2026. If one account is banned for serious violations, other accounts logged in on the same computer are very likely to be marked as "high-risk." During the unbanning period, avoid frequently switching accounts on the desktop.

V. Why was your account "restricted a second time"?

Many users get banned again after sending one or two messages, usually because they overlooked the following points:

• New account protection period: In 2026, the first 7 days of newly registered accounts are a "strict control period." During this time, proactively sending private messages to more than 3-5 non-friends is very likely to trigger the protection mechanism.
• Virtual number risk: Accounts registered using virtual numbers (such as certain +1 numbers) have extremely low initial weight and poor risk resistance.
• Accumulated reports: If a stranger clicks "Report Spam" at the top of your chat box, the system will double the duration of your ban.

Frequently Asked Questions (FAQ)

• Q1: Why was my Telegram account banned again after I sent just one message after it was unbanned?
• A: Because your account's "credit score" has not yet been restored. Newly unblocked accounts are under close observation. We recommend that you interact with friends first and avoid immediately sending private messages to strangers or sending links.
• Q2: If the Telegram bot doesn't respond to the appeal, is there any hope?
• A: If the bot keeps showing the same reply and the lockdown has expired, you can try sending an email to recover@telegram.org with your mobile phone number (including the country code) in the email.
• Q3: Why can't I send messages on my computer even though my Telegram account is unblocked on my mobile phone?
• A: This is due to data delay. Please log out on your computer and scan the QR code again to synchronize your latest status.
• Q4: Can registering with a new phone number solve the Telegram restriction problem?
• A: If your device's fingerprint has already been recorded, the new number may be blocked soon. We recommend uninstalling and reinstalling the app, and operating under a stable network environment.