Customer asset consistency checks related to Ojibwe Bitcoin have been completed, and compensation is being processed sequentially.
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Immediately following the incident, Bithumb took immediate action to recover the overpaid assets and focused on ensuring the reconciliation of customer assets with the exchange's holdings, taking into account even the slightest discrepancies that may arise during the recovery process. As a result, 99.7% of the overpaid Bitcoin was recovered on the same day. For the remaining 0.3% (1,788 BTC) that had already been sold, Bithumb used its own assets to ensure 100% reconciliation between customer deposits and the exchange's holdings.
The explanation is that Bithumb currently holds all virtual assets, including Bitcoin, at a level equal to or exceeding user deposits, and customer assets are being safely stored as before.
Furthermore, Bithumb has implemented a company-wide crisis management system led by top management and involving all business divisions. The company has transparently shared key response and action steps following the incident through public notices. Immediately following the confirmation of the event reward mispayment, Bithumb restricted transactions and withdrawals from the affected accounts and initiated recovery efforts. The company is also providing sequential information on the cause of the incident, the status of the recovery, measures to prevent recurrence, and compensation plans. The company is also cooperating fully with the authorities' investigation.
The compensation process will also be implemented in stages. Customers who were connected to the Bithumb app or website at the time of the incident will receive 20,000 won. Customers who sold at a low price during the incident (7:30 PM to 7:45 PM on the 6th) will receive the full difference from the sale price plus an additional 10% compensation. Furthermore, a 0% trading fee policy for all trading items will be implemented for seven days, starting at midnight on the 9th. A dedicated investor relief team within the customer center will also handle inquiries and provide compensation guidance.
Bithumb stated, "We deeply apologize for any inconvenience and concern this incident may have caused our customers. We will prioritize the protection of customer assets and strive to create a safer trading environment by preventing recurrence and strengthening our internal control system."
Reporter Jeong Ha-yeon yomwork8824@blockstreet.co.kr
