The FTX customer claim website has been quietly launched on 7/12. Although the official has not officially announced the opening of the claim website, users can log in and use it at present. Not only can you check your asset balance in FTX and Blockfolio, but you can also enter the claim proof submission page and submit it after confirming that the information is correct. This article will introduce step by step how to use it, and get back the lost money together!
FTX Customer Claims Site Tutorial
The following is the starting page of the FTX customer claim website. Before officially entering the process, users need to choose a claim platform. Liannews readers should mainly choose FTX.com or Blockfolio – FTX.com.
STEP 1: Start Account Holder Authentication
After selecting the platform, the user can log in with the previous FTX account. This step will include 2FA verification or mailbox verification code verification.
STEP 2: Verify the identity of the FTX account holder
Email verification is required after login. At this time, just click "Confirm your email" and you will receive a confirmation letter from support@ftx.com in your mailbox. After clicking "Confirm your email", you will enter to the next step.
STEP 3: KYC
Next is the more cumbersome KYC process, where several pieces of information need to be submitted.
First, select your nationality and occupation category.
The next step is to upload identity documents, you can choose passport or ID card. Then you need to turn on the computer photography lens and take a selfie.
The last step is to upload the address proof, and the address proof can use the following documents:
- Bank statement (address required)
- Water and electricity bills
- Internet, cable TV, home phone bill
- Tax certificate
- council tax bill
- Government-issued proof of residence
Note that screenshots are not allowed in this section, nor are cell phone bills, medical bills, purchase receipts, or insurance statements.
According to the actual test of Lianxin News, the submission of Chinese documents (bank statements) for proof of residence can also be passed, but it is still recommended to use English documents as the main document.
After all the documents have been handed in, it takes about 20 minutes for the review time. The webpage indicates that if the review fails, the customer service team will contact the user and conduct a manual review.
STEP 4: Check account balance
Even if the KYC process is not successfully completed, users can still view information such as account balances, deposit and withdrawal records, and positions.
This step requires no additional action, mainly to let the user know the account details.
STEP 5: Submit Electronic Proof of Claim
After the account details are confirmed, the user can proceed to the proof of claim submission.
After clicking the button in the above picture, you will enter the claim certification page of Kroll, the FTX claim agency, and enter the next stage of the submission process.
Kroll Claim Proof Submission Teaching
The picture below shows the interface of the Kroll claim submission website. First, you need to click "View Scheduled Claim".
At this time, the following three forms will appear on the screen one after another. The first form "FTX Details" will display the user's FTX account and ID. After confirmation, you can enter the next step.
The second form "Scheduled Claim Information" requires users to first select the company they use the platform (Taiwanese users choose FTX Trading Ltd. (d/b/a "FTX")), and confirm the assets they need to claim.
The assets that need to be claimed will be listed one after another at the bottom of this form, which are divided into the following 4 categories:
- French currency
- Fiat currency lent
- cryptocurrency
- Cryptocurrency Lent
Take the legal currency assets in the picture below as an example. The system has pre-filled the legal currency that needs to be claimed. If the amount is correct, you can select "Yes" in the first option. If there is an error, select "No" and fill in the correct one. number of claims.
In addition, if there are other legal currencies that need to be claimed, you can click "Yes" in the second option, and then you can enter the required legal currency and quantity in the form that appears.
Note: When Lianxin is actually operating this part, it is found that there is no system incompletely filling in the encrypted currency part, and manual input is required at this time. However, there are only 4 types of tokens that can be entered , and there may be insufficient fields for some users. If this phenomenon occurs, it is recommended not to submit the claim certificate, and wait for the official follow-up explanation before proceeding.
After confirming that the claim asset information is correct, this form will finally ask "Are there any other actions related to the customer's claim on FTX?" If not, select "No", and then click "Next" to enter the final form.
After the third form "Submission imformation" appears, click "Accept Schedule" to complete the submission of the claim proof, and the system will display that you will receive a letter from noreply.efiling@ra.kroll.com, which will contain the claim file PDF file and confirmation ID.
Then you can go back to the initial screen of the Kroll claim submission website to confirm whether the documents have been sent successfully just now.
The above is the complete process for FTX users to submit claim certificates. The official has not yet officially announced the launch of this website. If you have any concerns, you can try how to operate it first. If there is any follow-up news from the official news chain, it will be updated as soon as possible. If there is any problem in using it, you can also send us a private message on our Facebook page !
