Amidst the chaos and upheaval at the Social Security Administration (SSA) caused by Elon Musk’s so-called Department of Government Efficiency (DOGE), employees have now been asked to integrate the use of a generative AI chatbot into their daily work.
But before any of them can use it, they all need to watch a four-minute training video featuring an animated, four-fingered woman crudely drawn in a style that would not look out of place on websites created in the early part of this century.
Aside from the Web 1.0-era graphics employed, the video also fails at its primary purpose of informing SSA staff about one of the most important aspects of using the chatbot: Do not use any personally identifiable information (PII) when using the assistant.
“Our apologies for the oversight in our training video,” the SSA wrote in a fact sheet about the chatbot that was shared in an email to employees last week. The fact sheet, which WIRED has reviewed, adds that employees using the chatbot should “refrain from uploading PII to the chatbot.”
Work on the chatbot, called the Agency Support Companion, began about a year ago, long before Musk or DOGE arrived at the agency, one SSA employee with knowledge of the app’s development tells WIRED. The app has been in limited testing since February, before it was rolled out to all SSA staffers last week.
In an email announcing its availability to all staff this week, and reviewed by WIRED, the agency wrote that the chatbot was “designed to assist employees with everyday tasks and enhance productivity.”
Multiple SSA employees, including front office staff, tell WIRED that they entirely ignored the email about the chatbot because they were too busy with actual work, compensating for the reduced headcount at SSA offices. Others said they had briefly tested out the chatbot but were immediately unimpressed.
“Honestly, no one has really been talking about it at all,” one source tells WIRED. “I’m not sure most of my coworkers even watched the training video. I played around with the chatbot a bit and several of the responses I received from it were incredibly vague and/or inaccurate.”
Another source said their coworkers were mocking the training video.
“You could hear my coworkers making fun of the graphics. Nobody I know is [using it]. It’s so clumsy and bad,” the source says, adding that they too were given inaccurate information by the chatbot.

Amidst the <a href="https://www.wired.com/story/doge-rebuild-social-security-administration-cobol-benefits/" rel="nofollow">chaos</a> and <a href="https://www.wired.com/story/elon-musk-doge-social-security-150-year-old-benefits/" rel="nofollow">upheaval</a> at the Social Security Administration (SSA) caused by Elon Musk’s so-called <a href="https://www.wired.com/tag/doge/" rel="nofollow">Department of Government Efficiency (DOGE)</a>, employees have now been asked to integrate the use of a generative AI chatbot into their daily work.But before any of them can use it, they all need to watch a four-minute training video featuring an animated, four-fingered woman crudely drawn in a style that would not look out of place on websites created in the early part of this century.Aside from the Web 1.0-era graphics employed, the video also fails at its primary purpose of informing SSA staff about one of the most important aspects of using the chatbot: Do not use any personally identifiable information (PII) when using the assistant.“Our apologies for the oversight in our training video,” the SSA wrote in a fact sheet about the chatbot that was shared in an email to employees last week. The fact sheet, which WIRED has reviewed, adds that employees using the chatbot should “refrain from uploading PII to the chatbot.”Work on the chatbot, called the Agency Support Companion, began about a year ago, long before Musk or DOGE arrived at the agency, one SSA employee with knowledge of the app’s development tells WIRED. The app has been in limited testing since February, before it was rolled out to all SSA staffers last week.In an email announcing its availability to all staff this week, and reviewed by WIRED, the agency wrote that the chatbot was “designed to assist employees with everyday tasks and enhance productivity.”Multiple SSA employees, including front office staff, tell WIRED that they entirely ignored the email about the chatbot because they were too busy with actual work, compensating for the <a href="https://blog.ssa.gov/social-security-announces-workforce-and-organization-plans/" rel="nofollow">reduced headcount at SSA offices</a>. Others said they had briefly tested out the chatbot but were immediately unimpressed.“Honestly, no one has really been talking about it at all,” one source tells WIRED. “I’m not sure most of my coworkers even watched the training video. I played around with the chatbot a bit and several of the responses I received from it were incredibly vague and/or inaccurate.”Another source said their coworkers were mocking the training video.“You could hear my coworkers making fun of the graphics. Nobody I know is [using it]. It’s so clumsy and bad,” the source says, adding that they too were given inaccurate information by the chatbot.

Behold the Social Security Administration’s AI Training Video

在伊隆马斯克所谓的政府效率部（Doge）对社会安全局（SSA）造成的混乱和动荡中，员工现在被要求将生成式人工智慧聊天机器人的使用融入他们的日常工作中。
但在任何人使用它之前，他们都需要观看一段四分钟的培训视频，视频中是一个动画的、四根手指的女人，其粗略的绘制风格在本世纪初创建的网站上不会显得格格不入。
除了采用 Web 1.0 时代的图形之外，该影片还未能实现其主要目的，即告知 SSA 工作人员使用聊天机器人的最重要方面之一：使用助手时请勿使用任何个人识别资讯 (PII)。
英国社会安全局在上周发给员工的电子邮件中，就聊天机器人的情况说明书中写道：「我们对培训影片中的疏忽表示歉意。」《连线》杂志审查过的事实说明书还补充说，使用聊天机器人的员工应该「避免将 PII 上传到聊天机器人」。
一位了解该应用程式开发情况的 SSA 员工告诉《连线》杂志，这款名为 Agency Support Companion 的聊天机器人的开发工作大约在一年前就开始了，远早于马斯克或Doge加入该机构之前。该应用程式自二月以来一直处于有限测试阶段，并于上周向所有 SSA 员工推出。
该机构在本周向所有员工宣布该聊天机器人可用（该消息已在《连线》杂志上发表）的电子邮件中写道，该聊天机器人「旨在协助员工完成日常任务并提高工作效率」。
多名 SSA 员工（包括前台工作人员）向《连线》杂志表示，他们完全忽略了有关聊天机器人的电子邮件，因为他们实际工作太忙，需要弥补 SSA 办公室员工人数的减少。其他人表示，他们曾简单测试过该聊天机器人，但并没有留下任何印象。
一位消息人士告诉《连线》杂志：「说实话，根本没有人谈论过这件事。」我不确定我的大多数同事是否看过训练影片。我试用了一下这个聊天机器人，发现它给的几个回应非常模糊和/或不准确。
另一位消息人士称，他们的同事正在嘲笑该培训影片。
「你可以听到我的同事嘲笑这些图形。我认识的人都没人在用它。它太笨拙、太糟糕了，」消息人士说，并补充说他们也收到了聊天机器人提供的不准确信息。

在社会保障管理局（SSA）因埃隆·马斯克所谓的政府效率部门（DOGE）引发的混乱和动荡中，员工现在被要求将生成式人工智能聊天机器人整合到日常工作中。但在使用之前，他们都需要观看一段四分钟的培训视频，视频中有一位四指女性以极其粗糙的动画风格绘制，看起来像是本世纪初网站的风格。除了使用Web 1.0时代的图形外，该视频在告知SSA员工使用聊天机器人最重要的方面时也失败了：使用助手时不要使用任何个人可识别信息（PII）。"对我们培训视频中的疏忽表示歉意，"SSA在上周发给员工的电子邮件中共享的事实说明中写道。事实说明还补充道，使用聊天机器人的员工应"避免向聊天机器人上传个人可识别信息"。一位了解该应用开发情况的SSA员工告诉WIRED，名为"机构支持伙伴"的聊天机器人的工作始于大约一年前，远在马斯克或DOGE到达机构之前。该应用自2月以来一直在有限测试，上周才向所有SSA员工推广。在本周宣布其对所有员工可用的电子邮件中（已被WIRED审阅），该机构写道，聊天机器人"旨在帮助员工完成日常任务并提高生产力"。包括前台工作人员在内的多位SSA员工告诉WIRED，他们完全忽略了关于聊天机器人的电子邮件，因为他们太忙于实际工作，以弥补SSA办公室人员减少的情况。其他人表示他们简单地测试了聊天机器人，但立即感到不impressed。"老实说，没人真正谈论它，"一位消息来源告诉WIRED。"我不确定我的大多数同事是否观看了培训视频。我稍微使用了聊天机器人，收到的几个回复非常模糊和/或不准确。"另一位消息来源说他们的同事正在嘲笑培训视频。"你可以听到我的同事们在取笑这些图形。没有人我认识在使用它。它太笨拙和糟糕了，"该消息来源说，并补充称他们也从聊天机器人那里得到了不准确的信息。

观看社会安全局的人工智慧培训影片

作者 | 十四君
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