ServiceNow has opened its Knowledge 2025 conference with a brand new AI platform. The ambition is clear: to give businesses a single, coherent way to get all their different AI tools and intelligent a...

ServiceNow has opened its <a href="https://www.servicenow.com/events/knowledge.html" rel="nofollow">Knowledge 2025</a> conference with a brand new AI platform. The ambition is clear: to give businesses a single, coherent way to get all their <a href="https://www.artificialintelligence-news.com/news/claude-integrations-anthropic-adds-ai-favourite-work-tools/" rel="nofollow">different AI tools</a> and intelligent agents working together, right across the company.This isn’t just a fresh lick of paint; we’re talking deep-rooted new features and much cosier relationships with the likes of NVIDIA, Microsoft, Google, and Oracle. The aim? To finally help businesses orchestrate their operations with genuine intelligence, and it seems some big names like Adobe, Aptiv, the NHL, Visa, and Wells Fargo are already seeing it pay off.Most business leaders you speak with today will tell you they’re wrestling with a tangled mess of complexity. We’ve got systems that don’t talk to each other, data all over the shop, often no real game plan for AI, and that constant pressure to do more with less.ServiceNow believes AI innovation is the answer here, a way to fundamentally change how businesses run – making them more resilient, more efficient, and helping them get a handle on costs, all while chipping away at that mountain of tech debt and operational guesswork.However, the company rightly points out that just throwing AI at the problem won’t cut it. You need a clear vision and a real commitment to using ‘agentic AI’ – think smart, autonomous AI helpers – all underpinned by a platform built for what’s next.For the companies already diving in, these AI agents are apparently delivering the goods, boosting productivity in all sorts of ways. And it’s hitting the bottom line: ServiceNow’s own research, the Enterprise AI Maturity Index, shows that 55% of organisations using this kind of agentic AI have seen their gross margins improve. That’s a hefty jump compared to the mere 22% for those not yet on board.Bill McDermott, Chairman and CEO of ServiceNow, commented: “ServiceNow is igniting a new era of enterprise transformation with the ServiceNow AI Platform. We’re unleashing the full power of AI, across any industry, any agent, any workflow.“For decades, CEOs have wanted technology to accelerate the speed of business transformation. With this next generation architecture, we finally have the foundation to run the integrated enterprise in real time. We are the only ones who can orchestrate AI, data, and workflows on a single platform.”It’s not just talk; some big names are already putting ServiceNow’s agentic AI through its paces:<ul><li>Adobe is using it to speed up automation in IT and workplace services. Think AI agents handling common but time-consuming requests like password resets. The upshot? Fewer support tickets, quicker fixes, and happier, more productive staff. They’re also looking to add ServiceNow’s Workflow Data Fabric and RaptorDB to chew through their data even faster.</li><li>Aptiv, known for its work in critical industries, is teaming up with ServiceNow. Their new partnership aims to blend ServiceNow’s AI smarts with Aptiv’s edge intelligence to boost automation and keep things running smoothly when it really matters.</li><li>The NHL is, in their words, “going all in on ServiceNow AI.” The goal is to streamline how they operate, making life easier for employees needing quick solutions and helping arena technicians give fans an even better game day.</li><li>Wells Fargo has rolled out ServiceNow AI with RaptorDB to automate tricky workflows and process huge amounts of data in real-time. This, they hope, will lead to smarter, AI-driven decisions right across the bank.</li><li>Visa is set to bring in ServiceNow Disputes Management – a system they built together. It uses AI agents on the ServiceNow platform to help resolve payment disputes. And it seems they like what they see, as Visa plans to use ServiceNow’s AI to run its own managed dispute services.</li></ul>So, what’s under the bonnet of this reimagined ServiceNow AI Platform? It’s built to bring together intelligence, data, and the actual doing – the orchestration. The idea is to help companies move beyond a few scattered AI experiments to making AI a core part of how they operate.A big piece of this puzzle is what they call a “smart, conversational AI Engagement Layer.” This lets people get complex tasks done across different systems by tapping into ServiceNow’s Knowledge Graph, Workflow Data Fabric, and AI Agent Fabric. These clever bits are designed to connect smoothly with all sorts of enterprise data systems and AI frameworks.This launch is clearly just the start of a whole wave of new stuff. We’re seeing expanded partnerships, literally <a href="https://www.artificialintelligence-news.com/news/servicenow-deploys-ai-agents-boost-enterprise-workflows/" rel="nofollow">thousands of ready-made AI agents</a>, and the introduction of the ServiceNow AI Control Tower.Alongside the main platform, ServiceNow is adding some additional firepower:<ul><li>AI Control Tower: Think of it as a central dashboard for managing everything AI – whether it’s ServiceNow’s own AI, or tools from other providers. It’s about keeping an eye on things, making sure it’s secure, and getting real value from every AI agent, model, and workflow, all in one place. The goal is better teamwork, solid oversight, and automation that actually scales.</li><li>AI Agent Fabric: This is the communication network for a company’s AI ecosystem. It’s about getting AI agents – no matter who built them (ServiceNow, partners, or your own tech teams) – to work together smoothly across different tools, teams, and even vendors like Microsoft, NVIDIA, Google, and Oracle. They can share information, coordinate jobs, and generally get things done more effectively together.</li><li>Next-generation CRM: They’re also beefing up their Customer Relationship Management offering with more AI. The plan is to bring sales, order fulfilment, and customer service onto one platform. This means businesses can shift from just reacting to customer problems to proactively engaging with them at every stage, from quoting a price right through to renewal.</li><li>Apriel Nemotron 15B: This new reasoning LLM is built with NVIDIA. It’s designed to power intelligent AI agents that can think and act at scale, promising high accuracy, quick responses, lower running costs, and generally faster, smarter AI for everyone.</li></ul>And it’s not just about the tech; ServiceNow is also doubling down on people with the launch of ServiceNow University. This is their bid to give organisations the tools to upskill their workforce, helping them not just unlock individual potential but also drive real business change.At the end of the day, even the smartest AI needs smart people to make the most of it.See also: <a href="https://www.artificialintelligence-news.com/news/uae-to-teach-its-children-ai/" rel="nofollow">UAE to teach its children AI</a><figure><a href="https://www.ai-expo.net/" rel="nofollow"><img src="https://static.fwimg.io/img/feed/4a794fbd5bc45fd981f688dfbed9aa3b.jpg" alt=""></a></figure>Want to learn more about AI and big data from industry leaders? Check out<a href="https://www.ai-expo.net/" rel="nofollow"> AI &amp; Big Data Expo</a> taking place in Amsterdam, California, and London. The comprehensive event is co-located with other leading events including <a href="https://intelligentautomation-conference.com/northamerica/" rel="nofollow">Intelligent Automation Conference</a>, <a href="https://www.blockchain-expo.com/" rel="nofollow">BlockX</a>,<a href="https://digitaltransformation-week.com/" rel="nofollow"> Digital Transformation Week</a>, and <a href="https://www.cybersecuritycloudexpo.com/" rel="nofollow">Cyber Security &amp; Cloud Expo</a>.Explore other upcoming enterprise technology events and webinars powered by TechForge <a href="https://techforge.pub/events/" rel="nofollow">here</a>.The post <a href="https://www.artificialintelligence-news.com/news/servicenow-bets-unified-ai-untangle-enterprise-complexity/" rel="nofollow">ServiceNow bets on unified AI to untangle enterprise complexity</a> appeared first on <a href="https://www.artificialintelligence-news.com/" rel="nofollow">AI News</a>.

ServiceNow bets on unified AI to untangle enterprise complexity

ServiceNow在其知識2025大會上推出了全新的人工智慧平臺。其野心很明確：為企業提供一個統一、連貫的方式，整合所有不同的AI工具和智慧應用...

ServiceNow在其<a href="https://www.servicenow.com/events/Knowledge knowledge.html noKnowledge 2025</會出了全新的AI平臺。其野心很明確：為企業提供一種單一、連貫的方式，讓所有不同的AI工具和智慧代理在整個公公司範圍內圍內協同工作。

這不僅平臺�僅�是簡單的�表面改進；我們談論的是深層功能和與英偉達、微軟、公谷歌和甲骨文等公司更緊密的關係。目標是幫助企業最終以真正的智慧編排運營，看起來像Adobe、Aptiv、NHL、Visa和富國銀行這樣的大公司已經開始看到成效。

如今，大多數商業領袖都會告訴你，他們正在與複雜性的混亂作鬥爭。我們有無法互相通訊的系統、分散的資料、通常沒有真正的AI計劃，還有不斷壓力要用更少的資源做更多的事。

ServiceNow認為AI創新是解決方案，是從根本上改變企業運營方方式——使企業更具韌性、更高效，幫助他們控制成本，同時逐步減少技術債務和運營猜

而，公司正正確地指出，僅僅將AI投入問題是不夠的。你需要一個清晰的願景和對"智慧AI"的真正承諾——想象智慧、自主的AI助助手，這一切都建都建建立在為未來而構建的平臺之上。

對於已經深入的公司來說，這些AI代理顯然正在交付成果，以各種方式提高生生產力。而且這正在影響底線：ServiceNow自己的研究——企業AI成熟度指數顯示，使用這種智慧AI理的%的組織看到了毛利潤率提高。相比�於尚未加入的僅22%，這是一個相當大的跳躍。

ServiceNow 押注統一人工智慧來解開企業複雜性

一位加密貨幣分析師表示，加密貨幣交易員在社交媒體上尚未表現出足夠的恐慌情緒，不足以確認市場觸底。他認為比特幣仍有可能跌至 75,000 美元左右。

“這看起來很誘人……”

桑蒂門特：加密貨幣市場“還沒到恐慌的地步”，現在斷定底部尚未到來。

作者 | 十四君
1. 前言
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· ...

簡述區塊鏈錢包歷史與 2025 市場格局

ME News 消息，12 月 21 日（UTC+8），以太坊創始人 Vitalik Buterin 在 Farcaster 發文表示，預測市場是應對情緒化話題上瘋狂觀點的良藥，並使用兩個截圖舉例：馬斯克此前發帖稱英國內戰「不可避免」，而預測市場 Polymarket 上「2024 年英國會發生內戰嗎？」市場中只有 3% 的概率（Vitalik 認為 3% 仍過高，因部分押注者下注拉高概率）。Vi...